Support Desk
how does it work?
Think of it as your in-house digital support desk. A group of digital professionals waiting to receive a range of small tasks from you and deliver it as soon as possible.
That’s right it’s aimed at all these small things that need doing on a day-to-day basis, when you have a well trafficked website, a marketing CRM system and a bunch of other digital platforms that need constant attentions, content and changes. Most tasks that you send in will get resolved within 24hrs and if can’t be – you will be notified when to expect it
Small day to day design changes and updates are a breeze for us to help you with. If you have new staff photos, moved offices and new to update your office / warehouse shots on the website – we will be able to help you in a jiffy.
Keeping your WordPress version and installed plugins up-to-date is crucial for several reasons:
Security: Older versions of WordPress and plugins can have vulnerabilities that hackers can exploit. Updating to the latest versions of WordPress and plugins can prevent security breaches and protect your website from being hacked.
Bug fixes: Updates to WordPress and plugins often include bug fixes that address issues that were found in previous versions. By updating, you can ensure that your website is running smoothly and without any glitches.
Compatibility: Updates to WordPress and plugins can ensure compatibility with newer versions of web browsers, operating systems, and other technologies. This ensures that your website functions correctly and is accessible to your visitors.
Performance: Updates to WordPress and plugins often include performance improvements, which can speed up your website and make it more responsive to user actions.
In summary, keeping your WordPress version and installed plugins up-to-date is essential for maintaining the security, functionality, and performance of your website. As part of the Support Desk we will make sure to keep on top of your WordPress and plugins. If you have a lot of plugins and/or haven’t updated your WordPress version for a long time – this may need a small project to get you up-to-date. If so we will certainly let know.
If you have small functional changes to your website, for example adding fields to an existing form, adding new pages to your site or removing / editing certain items on your site – that's not a problem at all for us.
In fact, we should be able to help you with any changes / additions to your existing site. If such changes are large – it may constitute a small project instead. We will be sure to let you know.
No problem. A walk in the park for us. Even if the PDF document is extensive and certain parts of it need to re-created from scratch.
Can do! We will either work with your existing CRM system, so the submissions go straight into that or suggest a simple way to store submissions behind your WordPress website.
We do all of this for our clients. Upload of new case studies, optimisation and resizing of providing imagery and publishing on your website is a regular task for us.
We do this on a daily basis. In fact some of our clients are large blogs / online publications which need to publish between 6-8 new articles a day. As part of it, we will also format it for you, insert ads (if needed) and be sure to optimise it for SEO (if we’re assisting with your SEO campaign as well). In other words, you can safely leave such tasks in our capable hands.
We build & maintain dozens of marketing landing pages for our clients. Whether it is a landing page on your WordPress site or a specialised landing page platform such as Unbounce – we can certainly be of help here.
We provide CRM & marketing automation support for our clients. We’ve worked with many leading CRM systems and should be able to help you. Please reach out to us for your CRM choice and we’ll be able to confirm if we can assist you.
We can support your Hubspot websites, as well as automation / auto-responder campaigns on a day-to-day basis. Thus leaving you to concentrate on the more important stuff.
Yes. Can do. Please reach out to us with details, so we can investigate & advise next steps.
We design hundreds of banners every month. Whether it is for your website or social media or a marketing campaign with Facebook – we can certainly help here.
