Does your website 

look broken

and not loading?

Do you have 
other urgent issues 
such as forms not submitting?

Is your website 

veeery slooow?

Is your website 
hacked?

Australian based

Australian-owned and operated, Grid Concepts offers digital services to small and medium businesses. Based in Melbourne, we work with businesses across Australia and know the local markets.

Affordable for SMEs

We are not too large to be unaffordable. Our services help small and medium businesses meet their needs, from urgent help to comprehensive strategies.

14+ years of experience

We've been delivering results for Australian small and medium businesses since 2010 and our team is made up of highly experienced professionals.

WordPress expertise

WordPress is our core expertise when it comes to websites. We've been building, repairing and safeguarding WordPress websites since 2010. 

Is your website hacked?

If your website is hacked and needs urgent fixing - we are here to help you. It is best to take immediate action and mitigate the damage.

Few examples of
what we can help with:

Diagnose a hacked website & restore it

We don't just repair, but help you ensure this doesn't happen again

Local Australian Support. Deal with a real person, not an email.

We will assess your issue within 24hrs and let you know if we can fix it and what to expect. We've been doing this for a long time, so can advise quickly if we can be of help or not, not to waste your time. Get in touch with us. There is no obligation.

How quickly
can you get to my urgent website issues?

See all FAQs

Does your website look broken and not loading at all?

Don't loose business by sending them to your competition. If your website is broken we can help and quickly!

Few examples of
what we can help with:

Layout issues that unexpectedly occurred on the crucial pages.

Website is not mobile-friendly and needs to be updated.

Website does not load or looks completely broken.

We will assess your issue within 24hrs and let you know if we can fix it and what to expect. We've been doing this for a long time, so can advise quickly if we can be of help or not, not to waste your time. Get in touch with us. There is no obligation.

How quickly
can you get to my website issues?

See all FAQs

Is your website veeery slooow?

Chances are your website is compromised. We will be able to assess it and advice your accordingly. Get in touch. There is no obligation.

Few examples of
what we can help with:

Diagnose whether your website is hacked and that's why it's so slow.

Determine whether website content is too large and is affecting performance.

Assess whether the WordPress plugins or your theme are out of date and are dragging your site down.

We will assess your issue within 24hrs and let you know if we can fix it and what to expect. We've been doing this for a long time, so can advise quickly if we can be of help or not, not to waste your time. Get in touch with us. There is no obligation.

How quickly
can you get to my website performance issues?

See all FAQs

Do you have 
other urgent issues 
such as forms not submitting?

If someone can't contact you, they may decide it is easier to knock on your competitors door. We can assist with any urgent issue and quickly!

Few examples of
what we can help with:

Form on my website is not working properly. Please troubleshoot it for me.

I need urgent changes / updates for my site. Please help!

I've uploaded new changes to my site and it broke it. Please help!

We will assess your issue within 24hrs and let you know if we can fix it and what to expect. We've been doing this for a long time, so can advise quickly if we can be of help or not, not to waste your time. Get in touch with us. There is no obligation.

How quickly
can you get to my urgent website issue?

See all FAQs

What do your prices start from?

It starts from $495 ex-GST and includes 6 hours of the teams’ time. When you get in touch we can assess your requirements and advise you of the cost upfront so there are no surprises. There is no obligation to have a conversation with us and see if we can be of help.

What if my task is quite large? Can I do it within my monthly support budget?

When you post a large task that requires different teams working together, such an integration of a new service or a redesign of your site we will advise you re: that being a separate project.

First of all, such large requests will not typically fit into your monthly budget and even if they do - this will be at the expense of all your day to day needs. Plus a project manager needs to join the fray in such cases to make sure it goes smoothly.

When we think something constitutes a small projects - we will advise of that and provide an estimate for you to agree to before anything else happens.

Services from other companies can cost as little as $200 / month, why are your prices higher?

Most often, our clients are those business owners who previously used regular web support and then wanted to get more services at competitive prices. This is especially true for those who are looking to cost-effectively increase sales + support + some help with content as these are the three basic tasks of any online business. For those who are interested in such three types of tasks together, it is more financially profitable to contact us than to look for three different services.

How quickly can you get to my urgent website issues?

We will assess your issue within 24hrs and let you know if we can fix it and what to expect. We've been doing this for a long time, so can advise quickly if we can be of help or not, not to waste your time. Get in touch with us. There is no obligation.

I need support for my team that is geographically spread out. Will it work? 

We have team members both in Australia, as well as Europe so that will not be an issue. Some of our clients are international and have been working with us for some time.

Can you run ongoing marketing campaigns as part of the Support service?

We can certainly assist with Marketing Campaigns, however it is done outside of the Support. Marketing Campaigns involve planning months in advance with agreed KPIs and media budgets, so we treat them separately to achieve better results rather than mixing it with day-to-day Support. 

It doesn't mean that you need to spend more budget, rather we want to separate Support and Marketing Campaigns right away as it typically leads to a cleaner, simpler and more effective engagement.

Can you help with SEO and website speed optimization?

Yes, this is one of the main directions of our company. However, this is not something that can be resolved by simply submitting a ticket to us as described above. Typically, a SEO involves a plan of action agreed upon a month in advance. But if you are interested in improving the performance of your site, we can definitely help you. Moreover, our team has an advantage in SEO, since we have three key SEO levers on our side at once (content manager, marketing manager and developer), working together. In other words, our marketing managers can develop a keyword strategy, our content makers can create a necessary texts basing on such strategy, and our developers can implement it on the site in the most effective way.

What e-commerce services do you work with besides WooCommerce?

In general, with anyone. We have experience with different types of sites and different sales scenarios. If the monetization of your site has some non-standard scenario for which WooCommerce is not suitable, please describe your issue in the Work With Us form. Even if this is not our case, we will give you a feedback.